Frequently Asked Questions
Can I phone or fax my order?
Yes, you can call our office or send a fax at 1-909-680-3203.
Do you accept worldwide orders?
Yes, we can accept order from over 190 countries.
How do I contact you regarding my order?
You can email us or call us. Please mention your name and invoice (order) number for verification.
Can I cancel an order or update my order after it is submitted?
If your order has not yet been processed, then you may request cancellation of your order. Normally orders are placed for processing within 1-2 working days after we have received it. If your order has already been placed for processing, then it cannot be canceled.
Do you have discounted rate for bulk orders?
Yes, we do for a few items. The minimum order is $100 or more to qualify for discount bulk orders.
What is your minimum order quantity or amount?
Yes, it is $100 minimum order.
What happens when ordered quantities are out of stock?
You can put in a request if you want any specific items and we will fill your order soon as possible. Otherwise, please wait few weeks until we have these quantities in stock. We will notify you at the email of file as soon as your requested item is back in stock.
Catalog & Sample Questions
Do you have a printed catalog?
Yes, it cost $5 for printed catalog.
Can you send me some free samples?
We do not send on free samples; however, you are welcome to visit us and view our samples.